Proactive claims management that goes beyond

Proclaim is an independent, tech enabled specialist claim manager, providing innovative outsourced claim management services across all lines of general insurance. We go beyond to get you unrivalled results.

Purpose Led

We help people or companies when they are in difficult situations.  So in all our interactions with our clients or their customers, we have the opportunity of living our purpose of going beyond and making a real difference. While tech enabled, we aim to be a leader in empathy.


To be the best we can be, we need leaders to bring the best from our people. We want our leaders to have a thirst for learning and development and a desire for continuous improvement. We set ambitious objectives and key results and we aim to find ways to support our leaders and their teams to achieve success.


Going beyond for us is more than a purpose – it lights the way. We analyse problems and work to find clever solutions. We build better processes, so all stakeholders are better off. We see ourselves as tech enabled, but it’s our people who drive the solutions.


Tech may enhance the claim experience, and offer digital pathways, but empathy is the cornerstone of a great customer experience. Listening is a key attribute we look for in Proclaimers, and caring is a key core value. With the right approach, claims are an opportunity to go beyond and make a difference.

Cultivate and develop talent

We not only want to employ the best  –  we  want our people to be their best.  We are committed to being a collaborative workplace where our people grow and develop. As well as an extensive induction and ongoing  training programme, we currently run separate emerging leaders and mentoring programmes. Our aim is to impart our people with flexibility and autonomy whilst providing the support to succeed in their role.

Doing good. Being great.

We aim to provide an environment where people can be their best and do good things. We are driven by a strong sense of community and social justice with a focus on the wellbeing of our people  and Corporate Social Responsibility.  We combine an art filled, spacious contemporary office, a flexible hybrid work model and a continuing commitment to being a great place to work.

We believe in doing good. We have been sponsoring and partnering with Gertrude Contemporary for 20 years and have forged a deep link with one of our community’s leading NFP art institutions.  We have also sponsored Cabrini Hospital’s drive to ‘Lets beat bowel cancer’ for 15 years, have a volunteering programme and a commitment to social justice initiatives.

Tech Enabled - Propel

During Covid we have been busy – creating a market leading claims platform, Propel, that significantly enhances efficiency and the user experience, as well as using advanced technology to drive an amazing client and customer experience. It will also drive renewed and enhanced connection to our clients, with critical information easily available at their fingertips.


At Proclaim we are accelerating out of the curve! Our new claim platform, Propel, positions us a leader in tech.  We know a claim experience is not just a digital ride, so we are equally committed to being a leader in empathy.  Many customers with claims crave a personal interaction.  We combine the best of empathy and tech – fast. Clients today demand speed and we are flexible, nimble and propelled.

Ready To Proclaim?

Join Us Today.