Binders gave us a unique opportunity to show how we are different and how we can get you better results. Given binders are often across a niche industry or type of business, we have the opportunity to tailor procedures for that scheme to improve overall risk exposure and results. While you can expect certain service standards as a minimum, it is the tailoring of our people and our processes to the unique needs of each scheme that makes our solutions different – different and better.

We work with several local insurers where we can partner with them to support their overall service commitments to their customers. Larger insurers can utilise our services when they need specialised expertise such as in classes of business like cyber and PI, or when they are working with an agency where a tailored claim approach may fit better with that agent’s business. Or they may need assistance during peak workload periods.

Underwriting agents and coverholders generally exist to provide sharper services to niche markets in insurance. The expertise in agents often lies in technical underwriting and their ability to provide quick turnaround and meet their customers’ expectations. Claim management is generally not a core competency of an underwriting agent or coverholder. Claims can be a distraction and the technical and reporting requirements can often be beyond their capabilities.

We can provide the expertise, the digital systems and meet all reporting requirements, to ensure they have the best claim capability providing the best claim experience to their customers.  

We are happy to assist insurance brokers with designing claims programs for clients with self-insured retentions, aggregate deductibles or captive programs and volume claims responses. We also assit with analysis of claim experience and benchmarking consulting on best practice claim models

We manage under deductible or self-insured claims for many clients across industries such as retail, hospitality, leisure, cleaning, property and construction.  We tailor best practice processes from first notice of loss to resolution, including our highly successful early intervention customer care process. This enables our clients to gain control over the claims process and use our sophisticated data analytics and reporting information to better manage their cost of risk. Having a specialist who has a core competency in claims managing your customers is the smart way to save time and money and it frees you to focus on your core functions.