About Us

Inspired people. Cutting edge solutions. Unrivalled results.

Proclaim is a claim management specialist company. We provide outsourced claim management services across all lines of commercial general insurance to two main classes of clients – first, self-insured larger companies like Property Trusts and large retailers (corporate), and insurance companies and their underwriting agents (insurance).

A large portion of our services are provided on behalf of Lloyd’s of London and their various underwriting syndicates. Claims is generally a neglected part of an unsexy industry, yet more than 70% of industry spend is usually in claims. With a progressive model coupling sharp people and smart technology it is possible to provide a better customer experience while saving our clients time and money. Our purpose is to go beyond to achieve that.

What We do

We provide a different way of thinking for outsourced claim management services.

We can combine innovative technology with technical expertise to drive sharper results for high frequency claims programs.

Proclaim has a simple claim business model that has highly effective application to the Cyber sector; this includes digital FNOL, rapid response, crisis management and supporting specialised resources to mitigate and remedy damage. 

We combine the expertise required for complex medical factual circumstances with our early intervention and non-adversarial approach to provide better customer experience and results. 

These classes of claims require technical expertise combined with commercial acumen to simplify and cut through often complicated claim scenarios.

Because in cases of lost or damaged property we have a unique opportunity to show that we care and apply our expertise and skills to make a real difference.

We have proved that a progressive early intervention model combining skill at the desk with sharp technology can create massive savings in claim costs.

If you have a specialty product – be it jewellers block, contingency, bloodstock, crop, art or any other niche specialist product – Proclaim can design a specialist, tailored response that provides an exceptional customer experience.

We can provide tailored consulting and training services across all general lines of insurance, and all styles of business. Our consulting projects have included:

  • Portfolio reserves review
  • Best practice claims model v current model
  • Legal panel performance reviews
  • Benchmarking
  • Event management (example: Commonwealth Games)

In 2013 Proclaim created Proceed. With the same expertise applied to claims management we focus on commercial recoveries, where our experience shows that sharp people with strong investigative skills can achieve superior results.

Projects, such as runoff of legacy claims or a portfolio transfer, are time critical and require a sudden ramp up in resources. Experience in project management is critical. The ability to understand resource requirements and recruit and train people to provide a seamless service is paramount.

Who We do It for

We provide outsourced claim management services across all lines of commercial general insurance to two main classes of clients – first, self-insured larger companies like Property Trusts and large retailers (corporate), and insurance companies and their underwriting agents (insurance). A large portion of our services are provided on behalf of Lloyd’s of London and their various underwriting syndicates. Claims is generally a neglected part of an unsexy industry, yet more than 70% of industry spend is usually in claims. With a progressive model coupling sharp people and smart technology it is possible to provide a better customer experience while saving our clients time and money. Our purpose is to go beyond to achieve that

Binders gave us a unique opportunity to show how we are different and how we can get you better results. Given binders are often across a niche industry or type of business, we have the opportunity to tailor procedures for that scheme to improve overall risk exposure and results. While you can expect certain service standards as a minimum, it is the tailoring of our people and our processes to the unique needs of each scheme that makes our solutions different – different and better.

We work with several local insurers where we can partner with them to support their overall service commitments to their customers. Larger insurers can utilise our services when they need specialised expertise such as in classes of business like cyber and PI, or when they are working with an agency where a tailored claim approach may fit better with that agent’s business. Or they may need assistance during peak workload periods.

Underwriting agents and coverholders generally exist to provide sharper services to niche markets in insurance. The expertise in agents often lies in technical underwriting and their ability to provide quick turnaround and meet their customers’ expectations. Claim management is generally not a core competency of an underwriting agent or coverholder. Claims can be a distraction and the technical and reporting requirements can often be beyond their capabilities.

We can provide the expertise, the digital systems and meet all reporting requirements, to ensure they have the best claim capability providing the best claim experience to their customers.  

We are happy to assist insurance brokers with designing claims programs for clients with self-insured retentions, aggregate deductibles or captive programs and volume claims responses. We also assit with analysis of claim experience and benchmarking consulting on best practice claim models

We manage under deductible or self-insured claims for many clients across industries such as retail, hospitality, leisure, cleaning, property and construction.  We tailor best practice processes from first notice of loss to resolution, including our highly successful early intervention customer care process. This enables our clients to gain control over the claims process and use our sophisticated data analytics and reporting information to better manage their cost of risk. Having a specialist who has a core competency in claims managing your customers is the smart way to save time and money and it frees you to focus on your core functions.

Our Proponents

Case Studies

London Market

For three years a growing portfolio of liability claims had been managed under a traditional London market solution;which was effectively management from the claim team

Read More »

Aus Insurers

With climate change has come an increase in catastrophic claims. Bushfires 2009, floods in  2010-11 in Brisbane and surrounding areas, more floods in Queensland and

Read More »

Corporates

Our Corporate team manages under deductible claims for many clients across industries such as retail, hospitality, leisure and cleaning. They benefit from outsourcing their portfolio

Read More »

Brokers

For three years a growing portfolio of liability claims had been managed under a traditional London market solution; We like to work with insurance brokers

Read More »

Risk Management

We work with our clients to provide insights into their risks via advanced data analytics and monitoring of any trends in claims coming in.  Case

Read More »

ANNOUNCEMENT: DWF & PROCLAIM