We like their model of proactive and consultative claim management, and recognise they have the depth of technical expertise and commercial nous to really add value to our program. The results are outstanding, they recognize when to quickly resolve things and when further investigation and support is required. They also provide an outstanding help desk service to accountants to help them risk manage potential exposures. All in all, it assists us in our relationship with CPA and saves our underwriter money.
Personally I have found Proclaim to be very helpful; firstly the online system ensures that all the relevant information is recorded. Proclaim takes an interest in all potential claims regardless of how significant or insignificant they may be. Proclaim contact the claimant that basically frees the centre from having ongoing dealings with claimants. The feedback from Proclaim is prompt and of a professional standard.
We have ultilised the third party liability claims administration services of Proclaim over a number of years, primarily dealing with the Corporate teams in Sydney and Melbourne. Proclaim truly understand the partnership piece between broker intermediary, TPA and most importantly end client. Over that time we have achieved excellent strategic and ‘ground up’ cost efficient outcomes, always with a collaborative approach. Proclaim have demonstrated industry specific and case precedent experience, which we have found of great benefit in defence strategy discussions.
I am impressed by Proclaim’s efficient, intelligent and proactive dealings with our clients and claimants – we are delighted with their service and the results it achieves and would recommend them to anyone
ASR underwriting agencies has enjoyed a strong relationship with Proclaim for almost fifteen years. Proclaim’s account managers are always available and responsive, understand the key drivers for us as a business and work with our team to ensure we have a deep understanding of how claims issues impact on the assessment of risk in our portfolio. As they all have a high level of technical expertise they can drive excellent claims outcomes without over-reliance on solicitors. Proclaim’s proactive approach to claims management ensures late development of claims is minimised. Proclaim is a valued partner of ASR and we believe the combination of their claims model and their people give us claim strategy that helps build our brand and our business.